World Business Travel
ABOUT US
The World Business Travel name has been synonymous with corporate travel management since 1976. As the needs of business travel have changed, we listened and worked with our clients to tailor their travel solutions. Our experienced team continues to deliver quality, savings and a personalised experience.
Responsibility & Care
The quality of care we take with our clients and their business puts us in a class of our own when it comes to business travel solutions. Consistency, reliability, commitment, peace of mind, security and savings, personalised bookings and intelligent technology, integrate the delivery of caring and comprehensive customer service.
Value & Savings
As companies expand their business activities they are increasingly consolidating their travel program. We assist you to leverage total travel volume, and concentrate on sourcing with an optimal number of suppliers, as well as standardising travel policy, processes and tools.
Intelligent Business Solutions
We continue to customise functionality to reduce costs, save time, achieve measurable results and deliver savings.
Our suite of technology services enhances the traveller, travel booker and finance & administration experience.
Experience the Difference
Our focus is on your business, seeking-out savings throughout the booking process, supporting you to achieve your company goals by delivering with care on our promise.
Our 24/7 after-hour emergency service is serviced in-house by the same team that you know and trust.
WorldBusiness.travel – Powered by Serko
Are you looking for a self service online business booking tool? WorldBusiness.travel is a simple, quick and easy way to manage your travel spend.
Streamline your business travel processes today online sign up here
- Book and manage complete business trips online
- Allow travellers to book their own travel and win back hours of admin time
- Set rules to control who can book what and get back control over travel spend
- Phone and email access to travel experts is available to help solve issues should they arise
For further information on the Online Business Booking Tool click here
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World Business Travel Terms and Conditions for WorldBusiness.travel
Hours of Service
| Bookings, as well as changes and cancellations permitted by the supplier, can be completed online, any time. | |||
| Service | Domestic | Trans-Tasman | International |
| Service hours for phone and email | 8.30 AM – 6 PM Mon to Fri |
8.30 AM – 6 PM Mon to Fri |
8.30 AM – 6 PM Mon to Fri |
| How soon before departure can a booking can be made? |
|||
| Online booking – Monday to Friday | 4 -hours | 4 -hours | 12 -hours |
| Online booking – Saturday* | 4 -hours | 4 -hours | 48 -hours |
| Online booking – Sunday | 4 -hours | 4 -hours | 24 -hours |
| Custom request (consultant assisted) | 12 -hours | 12 -hours | 24 -hours |
| *WBT must be advised by phone when an online booking made on a weekend or public holiday for travel on a weekend or public holiday | |||
| Fees and charges | Domestic | Trans-Tasman | International |
| Bookings: | |||
| Bookings made online | Free | Free | Free |
| Booking requested using Custom request | $20.00 | $20.00 | $50.00 |
| Flights/hotels/cars booked with Travel Expert | $20.00 | $20.00 | $50.00 |
| Rail/ferry/bus/taxis booked with Travel Expert | $15.00 | $15.00 | $25.00 |
| Changes: | |||
| Bookings changed online | $5.00 | $5.00 | $5.00 |
| Bookings changed with Travel Expert | $15.00 | $15.00 | $50.00 |
| Supplier change fees | Advised at time of booking | Advised at time of booking | Advised at time of booking |
| Cancellations: | |||
| Bookings cancelled online | Free | Free | Free |
| Bookings cancelled with Travel Expert | $15.00 | $15.00 | $50.00 |
| Supplier cancellation fees | Advised at time of booking | Advised at time of booking | Advised at time of booking |
| Other services: | |||
| After-hours call (in addition to service fee) | $45.00 | $45.00 | $45.00 |
| Credit card fees – VISA/Mastercard/AMEX | 1.5% | 1.5% | 1.5% |
| Ticket refund (if required) | $18.00 | $18.00 | $50.00 |
| GST on fees | 10% | 10% | 10% |
Third Party fees (e.g. from airlines and hotels) are in addition to the fees above. Note, not all bookings can be made online.
By using this website you agree to the above schedule of fees, and terms of service
Contact Details
If you have any questions about WorldBusiness.travel or your bookings, we are here to help.
Phone: +61 2 9389 3800
Email: travel@wbtravel.com
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OFFICE
Suite 903 Level 9
309 Pitt Street
Sydney NSW 2000
| Phone: | 02 9389 3800 | |
| Primary Contact: | Russel Amaral | |
| Website: | https://www.wbtravel.com/ | |
| Email: | travel@wbtravel.com |